Giant Eagle Teams Up With Amazon, Omnicell To Make Refilling Prescriptions Easier

Amazon Alexa can now refill your prescriptions at Giant Eagle

Rachel Kalas
December 02, 2019 - 7:46 pm
A general view of an Amazon Echo smart speaker alongside an ear thermometer and some pills

(Photo by PA Images/Sipa USA)


PITTSBURGH (Newsradio 1020 KDKA) – Giant Eagle has teamed up with Amazon and Omnicell to make refilling prescriptions as easy as saying, “Alexa, refill my prescriptions.”

Giant Eagle Pharmacy patients can now request a refill of their active prescriptions, as well as setting up helpful medication dosage reminders, from their Amazon Echo devices.

“We are extremely excited to work with Amazon to offer our Giant Eagle Pharmacy patients the ability to further streamline their prescription refill experience using their Alexa device,” said Jim Tsipakis, Giant Eagle Senior Vice President of Pharmacy said in a press release. “A spirit of innovation is at the heart of our company and we couldn’t be more pleased to maximize this opportunity to integrate technology in such an effective and accessible way for our pharmacy patients.”  

For patients interested in using the new voice activated refilling option, they will need to enable the Giant Eagle Pharmacy Skill through the Alexa Skill store. There, they will be prompted to create an account, verify prescription information, set up an Alexa Voice Profile (if they do not already have one), and a four-digital personal passcode.

Once the account is verified, patients can refill prescriptions by simply asking, “Alexa, refill my prescriptions.”

 “Voice has proven to be beneficial for a variety of use cases because it removes barriers and simplifies daily tasks. We want to make it easy for customers to use Alexa to get the information they need and to manage their health from the comfort of home,” said Rachel Jiang, Head of Alexa Health and Wellness. “We’re excited to be working with the Giant Eagle Pharmacy and Omnicell to bring customers a new way to set up medication reminders and request prescription refills—all simply using voice. We’re thrilled to deliver this feature today and will continue to innovate on behalf of customers.”

For more information about the new Giant Eagle Pharmacy Alexa Skill, click here.

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