Port Authority Budget Aims to Improve On-Time Performance

New CEO Kelleman Lists Goals

Joe DeStio
May 25, 2018 - 12:40 pm
Port Authority Bus

Joe DeStio


PITTSBURGH (Newsradio 1020 KDKA) – The new CEO of the Allegheny County Port Authority wants to see more buses and LRT cars arriving at stops and stations on-time. Katharine Kelleman has set on-time service as one of her goals in the proposed 2018-19 budget.

“The main focus is an excellent customer experience that can fuel the economy here in Allegheny County,” said Kelleman. “Folks expect reliable, convenient, clean vehicles so we’re focusing on on-time performance.

She says there are a couple ways to do that. First, schedules have to be accurate. “If it takes 15 minutes to go from one point to another, does your schedule give you 15? Does it give you 12? Does it give you 18?” Right now 67 percent of buses and trains arrive on-time. The Port Authority defines on-time as anywhere from 59 seconds early to 4 minutes, 59 seconds late. She wants to improve that to 73 percent next year. Second, Kelleman wants to boost funding for maintenance. She says buses and trains that are working properly leave the yard on time.

Kelleman’s proposed $441 million budget for the fiscal year starting July 1 represents a five percent increase from current spending. She wants to add a couple dozen positions for maintenance among other things. The budget does not require a fare hike.

Kelleman also proposes an employee engagement plan, a new safety plan, improved technology, a customer survey, and a look at re-branding the Port Authority.