Port Authority of Allegheny County

Port Authority Launches New Digital Tools, Vehicle Tracking

Real-time ETAs available; new website also on the way

August 30, 2018 - 5:26 pm

PITTSBURGH (NewsRadio 1020 KDKA) — The Port Authority of Allegheny County rolled out new rider-focused technology Thursday.

The authority says the digital services aim to make riding public transit more reliable and predictable.

Starting Thursday, riders will be able to track the real-time locations of transit vehicles via text message or phone. ACCESS Paratransit riders can also receive text messages with their vehicle’s estimated time of arrival (ETA).

Public transit riders can access live vehicle information from any device that supports text messaging by texting PAAC and their stop ID to 41411 to find when the next vehicles are set to arrive at the stop entered. Both live TrueTime (TT) and scheduled times (SC) are provided, depending on the location of the nearest vehicles.

 If your stops does not have a stop ID sticker, riders can call Customer Service at 412-442-2000 or look up their stop ID here

Riders can also access live and scheduled vehicle information by calling the Port Authority Customer Service at 412-442-2000.

ACCESS Paratransit riders can register a cell phone number and text “ETA” from that device to 412-727-8262 to receive estimated vehicle arrival times based on real-time information, learn how many stops precede their pickup or drop-off, and the vehicle ID number.

This information is also available via the ACCESS website.

Riders must register their cell phone number or log in from the website to access this information. For more information, riders can call 412-562-5353 or visit the access website.

This fall, the Port Authority will launch a new website, which will be compatible with all devices and fully ADA-compliant. Officials say it will include a completely redesigned and rebuilt Trip Tools, including TrueTime live vehicle tracking, a trip planner, and schedule finder.

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